Last updated: 23 October 2026
What we collect
When you send a booking request (the Book Service form) or use our website assistant, we collect only what we need to respond:
- Your name, mobile number and email address
- The services you are interested in, your city and locality or PIN code
- Optional details you choose to share, such as your age group, the best time to reach you or a message
- A short summary of your question if you book from the website assistant
- Basic technical information needed to protect the website from misuse, stored in a pseudonymised form
How we use it
We use your details to contact you about your enquiry by phone, WhatsApp or email, to confirm your requirements and price, and to keep a record of your request. We do not sell your personal information.
Where it is stored and who can see it
Enquiries are stored in our website database and copied to an internal spreadsheet used by our team for follow-up. Access is limited to people at Familiix who need it to respond to enquiries.
Conversations with the website assistant are not stored in full by Familiix. If you book from the assistant, only a short summary is kept with your enquiry.
To write its answers, the website assistant sends your question, together with relevant Familiix service information, to an AI service provider (currently Google Gemini). Phone numbers and email addresses are removed before anything is sent. The provider may process and keep these questions under its own terms, so please do not share personal, financial or health details in the chat.
How long we keep it
We keep enquiry information only for as long as it is needed to respond to you and for our ordinary business records, after which it is deleted or anonymised. The retention period is under review and will be stated here once finalised.
Your choices
You can ask us to access, correct or delete the information you have shared with us by writing to the support email shown on our Contact page.