Last updated: 23 October 2026
Cancelling a visit
If you need to cancel a confirmed visit, please tell our team as early as possible using the contact options on our Contact page. Any cancellation terms that apply to your visit are explained to you when the visit is confirmed.
Rescheduling
To change the date or time of a confirmed visit, contact our team. We will try to offer a suitable new time, subject to availability.
Refunds
If you have paid for a visit that did not take place, or if you have a concern about a completed visit, please contact our team. Each case is reviewed and the outcome is explained to you.